Transport Quebec needs to make changes: ex-traffic reporter

The Gazette, July 14th 2011 -- Transport Quebec must revamp how it communicates so motorists aren’t left in the dark again the way they were this week over the Ville Marie Expressway tunnel, says a member of a new roadwork coordination committee. The department must create a “customer-service culture and show people we know they are suffering,” said former radio traffic reporter Rick Leckner, appointed to the committee last week.